Work With Your 24-hour Monitoring Specialists
Whenever your home alarm system in Fresno goes off, your round-the-clock monitoring specialists will act immediately. Their first step is to confirm your alarm, and that includes reaching out to you. The protocol they abide by is dependent on the type of emergency. For instance, if the emergency is of a medical nature, a single effort will be made to get in touch with you before assistance is deployed. If you’re dealing with an intrusion - the most frequent sort of alarm - a monitoring agent will follow these procedures to reach out to you:
- An attempt will be made to communicate with you through the central command panel. You will typically be asked for a passcode.
- If that attempt doesn’t result in a response, a call is attempted to your primary contact number.
- An alternate number or your first contact person is attempted next.
- If there still isn’t an answer, area police officers are deployed.
- Your monitoring professionals will attempt to reach you again after emergency personnel are alerted.
If you're not in a position to communicate with the monitoring team, don't worry. Assistance will still be deployed even if you're not able to verify the emergency.
Be prepared for any emergency with a Vivint home alarm system in Fresno
Be prepared for any emergency with a state-of-the-art home alarm system in Fresno from Vivint. Contact (559) 354-6624 to start the customization of your home’s security today.